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Frequently Asked Questions

Please scroll down to find answers to frequently asked questions.

Existing Memberships

How can I freeze my membership?

Surrey Sports Park offers free freezes (minimum 1 month to 12 month maximum) for those who are ill or injured on the production of medical proof.  If you are wishing to freeze for reasons other than this, please contact Member Services for more information.  To request a freeze or make an enquiry, please email memberservices@surreysportspark.co.uk

How do I cancel my membership?

Please refer to your terms and conditions that you would have received upon joining for membership cancellations and whether you are able to proceed with your request.  To discuss this further or request a copy of the terms and conditions please email memberservices@surreysportspark.co.uk

How can I convert my membership?

Memberships can be converted at any time and more information can be found on our different memberships by clicking here and to discuss this further email memberservices@surreysportspark.co.uk

What do I get with my membership?

Please visit here to see what you get with your specific membership.

Are there any times I cannot access the facitilies?

Surrey Sports Park currently has partnerships with Harlequins and Guildford City Swimming Club. These clubs utilise the facilities at certain times, so please check the latest programme updates and changes, as well as the swimming pool timetable and Harlequins training times before your visit.

How can I book online?

Members can book online at any time by visiting our online booking page.  Members will need to register the first time they use the system and can do so by using the email address provided upon joining and your membership card number.  If you are having issues then feel free to email us on memberservices@surreysportspark.co.uk

How do I cancel a class or court online?

To cancel any class or court bookings please select the "Enquiry" tab on the online booking page and in the "Details of your Enquiry" section state the class or court you wish to cancel. (Please note we cannot send confirmation emails to cancellation requests)

How can I book my gym induction?

Members can book their induction by calling the Health and Fitness Centre on 01483 683570

Can I bring a friend to the gym?

As an existing public member you are entitled to a certain amount of guest passes; however these are available to existing members only and must be obtained and arranged by appointment only by contacting the Membership Team on memberships@surreysportspark.co.uk (terms apply)

How can I provide feedback on the Sports Park?

Here at the Sports Park we welcome all feedback, good and bad, as it enables us to continuously improve and make your experience a more enjoyable one. You can email us at any time on feedback@surreysportspark.co.uk or write to us at Surrey Sports Park, University of Surrey, Richard Meyjes Road, Guildford, Surrey, GU2 7AD.

University of Surrey Students

How much is a student membership?

Full details on what each membership entitles you to is available at teamsurrey.co.uk/membership

The University of Surrey Full Student membership is £235 for one year.

The University of Surrey Full Student (off peak) membership is £185 for one year.

The Team Surrey sports pass is £105 for one year.

How can I get membership?
More information on how to sign up is available at teamsurrey.co.uk/membership
Do I need to be a member to use the Sports Park?

You do not need to be a member to use most of the facilities, however if you wish to use the Health and Fitness Centre you will need to have a membership.  More information on pay as you go options can be found by clicking here.

Useful student contacts

For student membership enquiries please email memberships@surreysportspark.co.uk or call 01483 689112.

For student club queries please email your Students' Union VP Activity on ussu.vpactivity@surrey.ac.uk.

Swimming Pool

Can my child swim without adult supervision?

Supervision is determined by a child’s age and not swimming ability, in the case of an emergency situation there is a requirement for an adult (over 18) to be responsible for a child, under the age of 8.  This supervision must be within arms length and therefore requires the adult to be in the water, one adult may supervise 2 under 8’s.  A child between the ages of 8 and 16 still requires adult supervision, however this supervision does not need to be within arms length, and therefore the supervising adult does not have to be in the water, but must be easily contactable within Surrey Sports Park

Am I allowed to dive in?

Diving is not permitted off of the diving blocks or in depths less than 1.8m.  This is due to the danger of back injuries or collisions with poolside/the bottom of the pool

Do I have to shower before getting in the pool?

Yes, all guests must shower before entering the pool, there are no exceptions.  This is to encourage good hygiene and prevent skin and eye irritation

Am I allowed to use a snorkel?

Snorkels and monofins are not permitted; both of these items are specialist equipment and may only be used under qualified supervision in a non-public session

Am I allowed to use a snorkel?

Snorkels and monofins are not permitted; both of these items are specialist equipment and may only be used under qualified supervision in a non-public session

What is open swimming?

Open swimming is swimming for all ages and abilities with a minimum of 2 lanes available.  Please note that there may be times where open swimming is in deep water only, check out our swim timetable for further information

The lanes seem very busy; shouldn’t you do something about that?

We have very strict lane limitations, which adhere to governing body regulations, and should we reach these our lifeguards will take appropriate action

Am I allowed to wear a t-shirt in the pool?

Clothing is not allowed to be worn in the pool, those requiring cover for religious reasons should wear purpose made costumes.

General FAQ's

Do you have a crèche?

Here at the Sports Park we do not have a crèche facility; however we do offer activities for under 5s and their parents, please click here for more information on the activities

What do I have to wear to play sport?

When playing sport we ask that our guests wear sports clothing and trainers, this means that no jeans are allowed and tops must be worn when visiting the Sports Park.  If you are using any of our courts then we only allow clean non-marking soled trainers and if you are found not to be wearing these we will ask you to change your footwear

What disabled changing facilities do you have?

We have 3 disabled toilets and 6 disabled changing rooms.  We also have 11 disabled parking spaces with more parking available in the Campus Kids Nursery car park

Do you provide accommodation?

Accommodation is available on request over the summer months for training camps and conferencing.  Prices will be provided on application

How can I contact Surrey Sports Park?

Please see below for the most useful Sports Park contacts:

General enquiries: info@surreysportspark.co.uk

New membership enquiries: memberships@surreysportspark.co.uk

Existing membership enquiries: memberservices@surreysportspark.co.uk

University of Surrey student membership enquiries: students@surreysportspark.co.uk

Bench Bar enquiries: thebench@surreysportspark.co.uk

If you would like to provide feedback please email feedback@surreysportspark.co.uk

To book gym inductions please call our Health and Fitness Centre on 01483 683570.