Summer 2017 Swimming Pool Changes
At Surrey Sports Park we have already begun making changes to our swimming facilities to improve your experience of our pool and sauna & steam rooms. To do this, a few things will be happening during August & September 2017. Should you have any queries about the changes we are making, please don't hesitate to get in contact with us at firstname.lastname@example.org.
Swimming Pool Closure
We will be closing our pool from Monday 28 August for 1 week to do some essential maintenance work. During this time we will be undergoing works which will improve our swimming changing area and pool hygiene. Not only this, but we have already begun our refurbishment on our Sauna & Steam rooms to give you the best experience possible at Surrey Sports Park.
Why are we closing the pool?
We have a few maintenance issues to address in and around our swimming pool, which we would like to complete in one go to reduce the chance of us needing to close it again.
It is the first time in 7 years that we have closed the pool for a whole week, but this will give us a chance to make various changes and fixes to ensure that our guests have the best possible swimming experience.
We have identified that this is the best time to close the pool and will affect the fewest users ready for the new academic year.
When is the pool re-opening?
We plan to have the work completed within a week and to re-open our swimming facilities Monday 4 September.*
I've got a swim membership and can't swim during the pool closure?
In order to improve your experience of the pool and to complete the essential work, we need to close the pool to complete the work. It's the first time we've shut the pool for a significant amount of time. It's included in your membership terms and conditions that we can close the facilities given notice and we hope you have received notification in time to make alternative arrangements. We apologise for the inconvenience this causes and we hope you will bear with us during this time, and look forward to using our swimming facilities following the closure.
*Subject to change
New Swimming Timetable!
From Monday 4 September, we will be introducing a new swimming timetable which will feature more hours for public swimming and also enables us to teach more people in the community to swim with our Surrey Sports Park Swim Academy. This will see a change in pool depths and length at certain times. Pay as you Go swimmers will also see a rise in prices from £4.20 to £4.50.
Why are you changing the pool timetable?
Following member feedback over the past few years it is our response to lack of public swimming at key times during the day. This has been an 18 month process working alongside our partners to create a plan to suit all different users and their needs. Please see our new timetable here.
Why is it 0.90m deep?
In order for us to continue offering our swim academy lessons and offer additional availability to the public, this is a depth that Swim England recommend for learning to swim, safe for tumble turns and is also suitable for lane swimming.
Why is there less 50m space?
This is the best way to accommodate all these groups and their needs without anyone having to miss out. Although we appreciate 50m swimming is one of the reasons people want to swim here, we need to cater for:
- Our expanding student requirements
- Allowing public to have access to the pool more often
- Increased numbers joining Swim Academy
- Continuing to support Guildford City Swimming Club in their elite swimming
Why are Wednesdays not changing?
Wednesdays are important for our Team Surrey Swimming Club when students do not have lectures and can get involved in sport and physical activity. In order to continue to offer a 50m session on a Wednesday evening (as we appreciate this is a popular session), we have allowed Guildford City Swimming Club to remain training at their current time.
Why are public swim prices changing?
Our public prices have been frozen for over 4 years and unfortunately we cannot continue to operate the pool whilst absorbing the increase in operational costs.
Improving Pool Hygiene
From Monday 4 September we will be asking all of our swimming pool users to kindly shower before entering the pool. This is to help us maintain our hygiene standards, improve water quality and to ensure that our pool remains the cleanest in the south.
Our shower policy explained
We need everyone to shower before entering the swimming pool, regardless of how much of the body will be in the water. All showers must consist of washing hair, face, arms, upper body and legs and should last for 20 seconds. Anyone we see who has not showered will be asked to return to the shower area.
What if I don't want to get my hair wet?
We appreciate that some swimmers may not want to get their hair wet in a shower. Therefore we ask as an alternative that you wear a swimming hat at all times when using the pool, which can be purchased from Front of House should you need one. You will need to shower the rest of your body during this time.
Who else can I speak to regarding this matter?
Should you wish to discuss this further with us, please either speak to our Front of House team or email email@example.com.