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Swimming Pool Procedure Updates

We have recently made some changes to our swimming pool at Surrey Sports Park to ensure that we are able to continually deliver the best possible experience for our swimmers.

New Wristband Procedure

From the 2nd January 2018 we will be implementing a wristband entry system for all public swim sessions, group fitness aqua classes and the Sauna & Steam room. 

The wristbands will be required to be worn by members and non-members to gain entry to poolside. The bands can be collected from Front of House when purchasing a swim ticket or on presenting a valid membership card. A different wristband will be required for every session. Those wanting to swim before a class or course will need to obtain a wristband before entering the pool.

Should you wish to discuss this further with us, please either speak to our Front of House team or email feedback@surreysportspark.co.uk.

Improving Pool Hygiene

From Monday 4 September we will be asking all of our swimming pool users to kindly shower before entering the pool. This is to help us maintain our hygiene standards, improve water quality and to ensure that our pool remains the cleanest in the south.

Our shower policy explained

We need everyone to shower before entering the swimming pool, regardless of how much of the body will be in the water. All showers must consist of washing hair, face, arms, upper body and legs and should last for 20 seconds. Anyone we see who has not showered will be asked to return to the shower area.

What if I don't want to get my hair wet?

We appreciate that some swimmers may not want to get their hair wet in a shower. Therefore we ask as an alternative that you wear a swimming hat at all times when using the pool, which can be purchased from Front of House should you need one. You will need to shower the rest of your body during this time.

Who else can I speak to regarding this matter?

Should you wish to discuss this further with us, please either speak to our Front of House team or email feedback@surreysportspark.co.uk.