Parking at SSP
Find all information on our parking policy here.
Visitor Parking
Surrey Sports Park has two car parks available to members and guests using our facilities from 06:00 – 23:30, weekdays and weekends. The car parks are currently managed through restrictions that limit overnight parking but allow parking throughout the day
Visitors using the facilities must pay the tariff charges as displayed on car park signage.
There are two adjacent car parks – the Top Car Park (119 spaces) and Overflow Car Park (234 spaces). These are chargeable as per the below tariff:
Up to 90 minutes FREE
Up to 2 hours £2.40
Up to 3 hours £3.60
Up to 4 hours £4.80
Over 4 hours £10.80
A third car park by the Nursery is chargeable at £1.20 p/h from 07:00 – 19:00 weekdays. On weekends, the 1st hour is free, then it’s £2 for up to 12 hours. (220 spaces). This car park is managed by the University’s Security Department.
In addition, there are 11 disabled bays, a drop off/pick up area, larger bays for up to 4 coaches to park and facilities for motorbikes.
You can find more information on upcoming car park impacts here.
Parking access is monitored via an Automatic Number Plate Recognition (ANPR) System. You can find out more about this below.
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How the ANPR system works
The ANPR system introduced on 1 May, 2017 records the number plates of all cars entering and leaving the two main Surrey Sports Park car parks.
The system tracks visitor entry and exit times. Payment must be made on exit using the parking terminals. RingGo or Evology Parking Apps are also available for payment through mobiles on the day. It is also an option to sign up to Website Evology Autopay (by Parking Eye) where automatic payments can be taken from a designated account with funds added.
Members have the ability to apply for a permit which offers 5 hours per visit.
For any duration over 5 hours members will have to pay the tariff rate. E.g. Up to 7 hours for a member is automatically £2.40.
All visitors must not return within 45 minutes.
Any cars that leave the car park without completing payment will automatically incur a parking penalty notice.
All parking charge notices will be sent out through the post to the registered keeper of the vehicle.
In addition to the ANPR system, we have deployed Parking Eye parking staff into the car park at known busy periods to ensure that cars are parked in allocated parking spaces. This is in response to cars that have frequently been seen on double yellow lines, in disabled bays with no valid badge, in the drop off bay and in the coach park.
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ANPR penalty charges
A Parking Charge Notice (PCN) will be issued where vehicle users:
- Left the car park without making payment.
- Return within 45 minutes.
- Park between 23.30 – 05:30.
- Park on double yellow lines or hatched areas.
- Park out of marked bays.
- Park obstructively.
- Park in a disabled bay without displaying valid disabled badge.
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ANPR FAQ'S
Following guest feedback, we would like to address a number of frequently asked questions and concerns surrounding the new ANPR system:
Why is the ANPR system necessary?
Surveys confirmed our car parks were being used on a regular basis by people not ultilising the facilities. This limited the number of open bays available for valid visitors and led to some drivers parking outside of designated bays. As part of the building consent with the local council, the University has an obligation to manage the designated bays provided to Surrey Sports Park and allowing cars to park on yellow lines contravenes this consent and is also obstructive for those wanting to park correctly.Please explain the ‘no return within 45 minute’ rule.
The ‘no return’ policy is the period of time following a parking event at Surrey Sports Park. It is set to 45 minutes to try and accommodate the variety of users that use our facilityWhat will happen on event days?
Large event days which attract extra traffic will be managed on an individual basis and tailored to the need. We will retain flexibility with the ANPR system and can turn cameras off if necessary. We will continue to provide marshals with the aim of helping people park their vehicles in designated bays.Why can’t I park on yellow lines, some are not in the way?
The University of Surrey cannot add or create spaces in addition to the designated parking bays that were granted as part of the planning consent for Surrey Sports Park. Allowing parking on yellow lines, in grass areas or on crossed hatchings is a direct contravention of the permitted planning consent.Where will I park for away fixtures?
The system is in place to ensure that people using the building are able to park by discouraging misuse. If your activity is not at the Sports Park then you will not be able to leave your vehicle without a larger payment duration.Appeals Process
To contest a PCN you will need to contact Parking Eye.
Members Permit Guide
Members are not exempt automatically and must register for a permit via Parking Eye's Permit System (CPP/Evology).
Members must also sign up to Parking Eye’s Evology Autopay, where automatic payments can be taken from a designated account with funds added.
All paid memberships will be eligible to apply for a permit which will grant them 5 hours free parking per visit. After this, tariff charges apply.
Parking FAQ's
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What is the new policy?
The new policy is that the car parks are tariff based and visitors must pay to park on site for all hours of the day. We have a no return within 45 minutes rule in place. Overnight parking is not permitted.
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How do customers pay for parking?
Customers can pay on exit via the parking terminal situated outside the front entrance. RingGo or Evology Parking Apps are also available for payment through mobiles on the day.
It is also an option to sign up to Website Evology Autopay (by Parking Eye) where automatic payments can be taken from a designated account with funds added.
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What are the tariff charges?
You can see the tariff charges below:
Up to 90 minutes Free
Up to 2 hours £2.40
Up to 3 hours £3.60
Up to 4 hours £4.80
Up to 24 hours £10.80 (No overnight parking) -
What happens if you don't pay or forget?
A Parking Charge Notice will be issued by Parking Eye who manage the car park via the ANPR system. Surrey Sports Park do not manage this and cannot assist.
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Are members exempt?
Members are not exempt automatically and will be given a web link to access Parking Eye's Permit System (CPP/Evology).
Members must also sign up to Parking Eye’s Evology Autopay, where automatic payments can be taken from a designated account with funds added.
All paid memberships will be eligible to apply for a permit which will grant them 5 hours free parking per visit. After this, tariff charges apply.
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How do members register their permits?
Members will be given a link to access Parking Eye's Evology Permit System. Through this web platform members will need to register an account with Parking Eye and submit information like Car details and Member number to authenticate themselves and the vehicle as being eligible. Members must also sign up for the Evology Autopay website as the permit cannot work without this set up and funds added.
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What if I come to SSP multiple times a day?
As a guest, payment must be made upon exit of Surrey Sports Park meaning that you can visit Surrey Sports Park as many times a day as you like, so long as there is 45 minutes left between visits and you pay before exit each time.
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What happens if a member stays longer than 3 hours?
The member would be charged for the additional time over and above the 5 hours.
This is automatically deducted from their added funds through the Evology Autopay Website.
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Can members register more than one vehicle?
Yes, up to two vehicles are permitted under a member account as we appreciate some users may have use of more than one vehicle.
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How will we know if it is a member driving the car?
Each member must sign up for their permit using their member number. This is matched against our live memberships meaning that if a membership does end the parking permit will also end. Usage will also be monitored to flag misuse and if a member has two cars registered they cannot both be parked at the same time under the same permit.
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How will it work for Swim Academy?
Swim Academy memberships are counted within the paid memberships bracket but the permit for Swim Academy membership is only valid Monday to Friday.
Parents would be able to register for a Swim Academy permit by entering the member number through Parking Eye's Evology Permit System -
How will it apply to Clients & Partners?
All clients will be contacted by the Client Services team, initially there will be no options for additional support. However we are likely to review the options here to see if any support is appropriate.
As for partners - all will be contacted by the Client Services team. In some cases, support may be given to coaches/staff members as while they may not hold memberships they contribute to and use Surrey Sports Park a large amount.
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Do blue badge holders get longer due to their disability?
Unfortunately not, the standard permit will only offer 5 hours per visit.
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What if I have a different car on the day?
If you have a different car from one that is registered on your member permit you will need to pay the tariff. When members require a new vehicle they are able to manage this through the permit system.
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Do I have to play if i'm a blue badge holder?
Yes. A discount is not available on our parking for blue badge holders unless they have a membership with us.
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Are motorcycles and bicycles still exempt?
Yes, so long as motorcycles are parked in the designated area to the right of the main car park. Any Motorbikes parked in the main car park must pay the tariff fees.
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Who will have the data/log of my car entries?
Parking Eye & Surrey Sports Park.
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Which memberships get free parking? Is a guest membership counted?
Any paid membership. A guest membership is not eligible for 5 hours free parking.
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I just want to go to the cafe, do I still have to pay?
Yes, all visitors to the site are subject to the Tariff charges and permit system.
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All teams playing at SSP (home & opponent) have to pay?
Yes, the only difference may be if the SSP team have purchased a membership to reduce the cost of parking.
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Do Team Surrey teams have to pay?
If they do not hold a paid membership with Surrey Sports Park yes, Team Surrey teams will also have to pay for parking.
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Is there a discount for non-members if they play with a member?
No, but in cases like this we would encourage car pooling wherever possible.
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Do schools visiting have to pay for van parking if coming for a sports day/tournament or festival.
Coaches and Minibuses will be exempted so long as they park in the designated Coach Parking area to the right of the main car park. Any cars parked in the Coach Parking area will recieve a PCN.
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What about sport courses that do not fall under any membership bracket and are pay & play for an hour. Do they have to pay?
Yes, these individuals would have to pay under the new parking policy. Options to reduce the impact of this are paid memberships or where suitable, dropping off and collecting.
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What if I am just dropping off?
There is a grace period of 20 minutes to allow for dropping off or picking up.
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Why has this been brought in?
This change has been brought in to give Surrey Sports Park more control over it's car parks, brings us more in line with the wider University Policy on car parking and hopes to encourage users to consider alternative and more sustainable methods of visiting the site.
Surrey Sports Park is limited in its capacity for car parking and without the ability to increase this we are working to discourage the regular use by drivers who are not using the facilities and using spaces that should be available for our members and guests.