Parking at SSP
Find all information on our parking policy here.
Visitor Parking
Surrey Sports Park has two car parks available to members and guests using our facilities from 06:00 – 23:30, weekdays and weekends. The car parks are currently managed through restrictions that limit overnight parking but allow parking throughout the day
Visitors using the facilities must pay the tariff charges as displayed on car park signage.
There are two adjacent car parks – the Top Car Park (119 spaces) and Overflow Car Park (234 spaces). These are chargeable as per the below tariff:
Up to 90 minutes £1.80
Up to 2 hours £2.40
Up to 3 hours £3.60
Up to 4 hours £4.80
Over 4 hours £10.80
A third car park by the Nursery is chargeable at £1.20 p/h from 07:00 – 19:00 weekdays. On weekends, the 1st hour is free, then it’s £2 for up to 12 hours. (220 spaces). This car is managed by the University’s Security Department.
In addition, there are 11 disabled bays, a drop off/pick up area, larger bays for up to 4 coaches to park and facilities for motorbikes.
You can find more information on upcoming car park impacts here.
Parking access is monitored via an Automatic Number Plate Recognition (ANPR) System. You can find out more about this below.
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How the ANPR system works
The ANPR system introduced on 1 May, 2017 records the number plates of all cars entering and leaving the two main Surrey Sports Park car parks.
The system tracks visitor entry and exit times. Payment must be made on exit using the parking terminals.
Members have the ability to apply for a permit which offers 3 hours per visit.
For any duration over 3 hours members will have to pay the tariff rate. E.g. 5 hours for a member is automatically £2.40
All visitors must not return within 2 hours.
Any cars that leave the car park without completing payment will automatically incur a parking penalty notice of £100, reduced to £60 if paid within 14 days.
All parking charge notices will be sent out through the post to the registered keeper of the vehicle.
In addition to the ANPR system, we have deployed Parking Eye parking staff into the car park at known busy periods to ensure that cars are parked in allocated parking spaces. This is in response to cars that have frequently been seen on double yellow lines, in disabled bays with no valid badge, in the drop off bay and in the coach park.
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ANPR penalty charges
A Parking Charge Notice (PCN) of £100 will be issued where vehicle users:
- Left the car park without making payment (if in doubt enter registrations to confirm).
- Return within 2 hours.
- Park between 23.30 – 05:30.
- Park on double yellow lines or hatched areas.
- Park out of marked bays.
- Park obstructively.
- Park in a disabled bay without displaying valid disabled badge.
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ANPR FAQ'S
Following guest feedback, we would like to address a number of frequently asked questions and concerns surrounding the new ANPR system:
Why is the ANPR system necessary?
Surveys confirmed our car parks were being used on a regular basis by people not ultilising the facilities. This limited the number of open bays available for valid visitors and led to some drivers parking outside of designated bays. As part of the building consent with the local council, the University has an obligation to manage the designated bays provided to Surrey Sports Park and allowing cars to park on yellow lines contravenes this consent and is also obstructive for those wanting to park correctly.Please explain the ‘no return within 2 hour’ rule.
The ‘no return’ policy is the period of time following a parking event at Surrey Sports Park. Without this, members could park for an unlimited time if they pop out at 3 hour intervals. This is possible with the varying academic and professional buildings in close proximity.What will happen on event days?
Large event days which attract extra traffic will be managed on an individual basis and tailored to the need. We will retain flexibility with the ANPR system and can turn cameras off if necessary. We will continue to provide marshals with the aim of helping people park their vehicles in designated bays.Why can’t I park on yellow lines, some are not in the way?
The University of Surrey cannot add or create spaces in addition to the designated parking bays that were granted as part of the planning consent for Surrey Sports Park. Allowing parking on yellow lines, in grass areas or on crossed hatchings is a direct contravention of the permitted planning consent.Where will I park for away fixtures?
The system is in place to ensure that people using the building are able to park by discouraging misuse. If your activity is not at the Sports Park then you will not be able to leave your vehicle without a larger payment duration.Appeals Process
To contest a PCN you will need to contact Parking Eye.
Parking FAQ's
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How do customers pay for parking?
Customers can pay on exit via payment kiosks which are planned to be situated outside the front entrance.
It is also an option to sign up to Evology (by Parking Eye) where automatic payments can be taken from a designated account.
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What happens if you don't pay or forget?
A Parking Charge Notice will be issued by Parking Eye who manage the car park via the ANPR system. Surrey Sports Park do not manage this and cannot assist.
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Are members exempt?
Members are not exempt automatically and will be given a web link to access Parking Eye's CPP Permit System.
All paid memberships will be eligible to apply for a permit which will grant them 3 hours free parking per visit. New members will have window of 2 weeks to complete their permit application. Failure to apply and be approved for a permit may result in a PCN being generated.
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How do members register their permits?
Members will be given a link to access Parking Eye's CPP Permit System. Through this web platform members will need to register an account with Parking Eye and submit information like Car details and Member number to authenticate themselves and the vehicle as being eligible.
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What if I come to SSP multiple times a day?
As a guest, payment must be made upon exit of Surrey Sports Park meaning that you can visit Surrey Sports Park as many times a day as you like, so long as there is 2 hours left between visits and you pay before exit each time.
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What happens if a member stays longer than 3 hours?
The member would need to pay for the additional time over and above the 3 hours.
This is achieved either through that payment kiosks on site and entering their registration upon exit, or through use of the Parking App to automatically take payment.
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Can members register more than one vehicle?
Yes, up to two vehicles are permitted under a member account as we appreciate some users may have use of more than one vehicle.
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How will we know if it is a member driving the car?
Each member must sign up for their permit using their member number. This is matched against our live memberships meaning that if a membership does end the parking permit will also end. Usage will also be monitored to flag misuse and if a member has two cars registered they cannot both be parked at the same time under the same permit.
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Is there a season ticket option for regular visitors?
Yes there is, we are able to offer an Annual Pass which would be £456 and grants the same benefits as a paid membership.
This breaks down to £38 per month £1.25 per day for 3 hours per visit with the only limit being no overnight parking and no return within 2 hours.
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How will it work for Swim Academy?
Swim Academy memberships are counted within the paid memberships bracket but the permit for Swim Academy membership is only valid Monday to Friday.
Parents would be able to register for a Swim Academy permit by entering the member number through Parking Eye's CPP Permit System -
How will it apply to Clients & Partners?
All clients and partners are required to follow the same parking regulations. Please ensure payment is made at the available kiosks.
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Do blue badge holders get longer due to their disability?
Unfortunately not, the standard permit will only offer 3 hours per visit.
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Do I have to play if i'm a blue badge holder?
Blue badge holders are required to pay the standard rate unless they are a member with us (at which point they receive 3 hours free).
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Are motorcycles and bicycles still exempt?
Yes, so long as motorcycles are parked in the designated area to the right of the main car park. Any Motorbikes parked in the main car park must pay the tariff fees.
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Who will have the data/log of my car entries?
Parking Eye & Surrey Sports Park
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Which memberships get free parking? Is a guest membership counted?
Any paid membership. A guest membership is not eligible for 3 hours free parking and must pay the full tariffs displayed on the signage located within the carpark.
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I just want to go to the cafe, do I still have to pay?
Yes, all visitors to the site are subject to the Tariff charges and permit system.
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All teams playing at SSP (home & opponent) have to pay?
Yes, the only difference may be if the SSP team have purchased a membership or annual pass to reduce the cost of parking.
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Do Team Surrey teams have to pay?
If they do not hold a paid membership with Surrey Sports Park yes, Team Surrey teams will also have to pay for parking.
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Is there a discount for non-members if they play with a member?
No, but in cases like this we would encourage car pooling wherever possible.
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Do schools visiting have to pay for van parking if coming for a sports day/tournament or festival.
Coaches and Minibuses will be exempted so long as they park in the designated Coach Parking area to the right of the main car park. Any cars parked in the Coach Parking area will recieve a PCN.
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What about sport courses that do not fall under any membership bracket and are pay & play for an hour. Do they have to pay?
Yes, these individuals would have to pay under the new parking policy. Options to reduce the impact of this are paid memberships or our annual passes.
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What if I am just dropping off?
There is a drop-off window of 10 minutes to allow for dropping off or picking up. If a motorist stays on site for less than 10 minutes, no action is required. Motorist must still adhere to the no return rule.